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To pass the MB-240 exam, candidates need to have a good understanding of the Field Service application and its functionality. They should be able to configure and manage work orders, service agreements, and resource scheduling. MB-240 Exam also covers the implementation of IoT devices and the use of AI to optimize field service operations. Candidates should have experience with the Dynamics 365 platform and should have worked on Field Service projects.

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Connected Field Service Implementation: 10-15%

Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q117-Q122):

NEW QUESTION # 117
Litware, Inc. designers sometimes have to schedule an experienced technician and trainee to go out to a customer's home to take measurements.
One of their customers, wants a kitchen and bathroom remodel completed during the same timeframe. The customer has asked for Litware, Inc. to have both measurements completed at the same time.
Currently, Litware, Inc. does not any technicians with both kitchen remodeling and bath remodel skills.
Litware, Inc. wants to use the new Quick Book functionality to schedule multiple resources to this work order.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:


NEW QUESTION # 118
You are a Field Service resource manager for Contoso, Ltd. and are setting up characteristics for field technicians who are responsible for repairs on rental equipment.
Work performed on certain types of backhones, trenchers, and excavating equipment requires different attributes to be identified for proper work order assignment and scheduling.
Which two characteristics are valid? Each correct answer presents a complete solution.

Answer: B,D

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up- bookable-resources#set-up-field-technician-resources


NEW QUESTION # 119
Your organization has decided to add Inspections as a new source of revenue.
As a business analyst for this new process, you need to start building Inspection forms for use on a work order.
Which three actions need to be performed in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:
A screenshot of a computer Description automatically generated


NEW QUESTION # 120
You are the lead consultant on a Microsoft Dynamics 365 Field Service implementation.
Your customer is interested in seeing an example of how IoT works with Field Service.
Without an actual device, what is the best tool to use to provide the best experience for your customer?

Answer: C


NEW QUESTION # 121
You are the lead consultant on a Dynamics 365 Field Service implementation for an automotrve repair company.
The company wants to be able to create work orders from customer emails using the Field Service app for Microsoft Outlook.
What are two ways to do this? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
After selecting the field Service app icon on the email select the Work orders tab and select the plus icon to manually create a work order

Answer: C,D


NEW QUESTION # 122
......

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